100 practical ways to improve customer experience
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100 practical ways to improve customer experience achieve end-to-end customer engagement in a multi-channel world by Newman, Martin (Business consultant)

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  • 22 Currently reading

Published .
Written in

Subjects:

  • Industries,
  • Management,
  • Social aspects,
  • Customer services,
  • Organizational change,
  • Marketing,
  • Communication systems,
  • Customer relations

Book details:

Edition Notes

Includes bibliographical references and index.

Other titlesOne hundred practical ways to improve customer experience :, Hundred practical ways to improve customer experience :
StatementMartin Newman ; with Malcolm McDonald
ContributionsMcDonald, Malcolm, author
Classifications
LC ClassificationsHF5415.5 .N495 2018
The Physical Object
Paginationxvii, 281 pages
Number of Pages281
ID Numbers
Open LibraryOL26975168M
ISBN 100749482672
ISBN 109780749482671
LC Control Number2018027582
OCLC/WorldCa1004251857

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  Practical Ways to Improve Customer Experience also focuses on industries, such as travel, finance and leisure that are facing disruption from organisations such as Uber, Airbnb and Amazon. As such, other organisations in these industries face more pressure than ever to adopt new practices to remain relevant.   practical ways to improve customer experience: achieve end-to-end customer engagement in a multichannel world (book) By Administrator | 25 January Featured image for . Practical Ways to Improve Customer Experience: Top 5 takeaways. Build teams and processes that help customers do jobs, rather than just on classical lines. The two authors of ‘ ways’ have a very retail-focused background and so use examples from that world. Home; Books; Practical ways to improve customer experience: achieve end-to-end customer engagement.